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Ds lite refunding question.
Topic Started: Mar 9 2007, 10:34 PM (992 Views)
Sol_Hero
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Red Ringo
Can you refund the ds without a receipt and get something back of the same value? And if you have the receipt and the box, booklets, stylus's, can you refund it or if you're still under warranty you can get a free one from nintendo right?
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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LordHuffnPuff
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I dunno sorry, I'm useless at this. Usually you need a reciept and the original stuff it came in and with, so..... >_______> ask the store attendent.
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Lucian.EXE
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Bok
Why are you refunding your DS lite?
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I am a lonely soldier whose only friend is a chocobo ~ Lucian.EXE
Darkness isn't always evil, just it usually makes people go mad with power leading to their ultimate demise ~ Lucian.EXE
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Sol_Hero
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Red Ringo
I'm not just asking but still answer my questions please.
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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Lucian.EXE
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Bok
You can get another one from nintendo if your DS is disfunctional without you doing anything to it. (A.K.A if Wi-Fi doesn't work or it won't won't play GbA games, then you can get another one).
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I am a lonely soldier whose only friend is a chocobo ~ Lucian.EXE
Darkness isn't always evil, just it usually makes people go mad with power leading to their ultimate demise ~ Lucian.EXE
I am Lucian.EXE Ruler of the Skies, Massacrer of the lands ~ Lucian.EXE Ruler of the Skies
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Sol_Hero
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Red Ringo
What if there's a crack on it and you're resonsible. So they'll replace it if it's just not functional without you doing anything to it? What if you did something to do it but it's still functional. And can you refund something without a receipt and get something of equal price back? So if I were to refund my ds(which I'm not I just started this topic for questions) I have to put the following stuff back which is all that came with it : ds lite ,stylus, pictochat manual, ds manual, ds box. but what if you don't have the tape bags and stuff by that I mean the tape that seals the box some paper that go's around the stuff inside. And can someone list all the stuff that comes with the Ds lite in the box?
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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holyice7
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Ougon no Taiyou
The crack on the hinge of your DS Lite is considered a factory defect now. They'll either repair it, or send you a new one if you contact them and ask them to do so.

There should be a phone number on the back of your DS. That's Nintendo customer service. Tell them what happened, and they'll send you a shipping label. Just send them your DS in a bubble wrap envelope with the shipping label on it, and make sure you fill out the form that is sent with the shipping label.

When you ship, you list all the things you are sending. If there aren't any problems with your other DS Lite items (stylus, Slot-2 [GBA Slot] plug, etc.), then don't send them.
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Sol_Hero
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Red Ringo
holyice7
Mar 10 2007, 01:32 AM
The crack on the hinge of your DS Lite is considered a factory defect now. They'll either repair it, or send you a new one if you contact them and ask them to do so.

There should be a phone number on the back of your DS. That's Nintendo customer service. Tell them what happened, and they'll send you a shipping label. Just send them your DS in a bubble wrap envelope with the shipping label on it, and make sure you fill out the form that is sent with the shipping label.

When you ship, you list all the things you are sending. If there aren't any problems with your other DS Lite items (stylus, Slot-2 [GBA Slot] plug, etc.), then don't send them.

Ok thanks for answer that question. How do you know that?

Here is a list of questions of I need answered if someone could answer them then greatly appreciated.

Can refund my ds without a receipt and just get something back of equal value?

If I were to refund my ds what stuff do I have to put in the box?

What if you're not under warranty anymore but there is a factory defect on your ds lite?

I think that's all the questions for now if have anymore I'll list them.

THANKS to anybody who can answer my questions. Boktai online is one of the greatest forums!
I'm getting Megaman Star Force Pegasus.

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Inarabitta
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WOOOOBBUFFET!
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Because some people are experienced with the rules for this type of stuff, or he may have just read up on the warranty, which is found somewhere on the webd or in the instruction booklet that people probably always throw away.



Can refund my ds without a receipt and just get something back of equal value?

Nope.

If I were to refund my ds what stuff do I have to put in the box?

Everything that came with it. The system, charger, stylus not too sure about. But it may be a safe bet.

What if you're not under warranty anymore but there is a factory defect on your ds lite?

Then you're up a creek without a paddle sadly. You either gotta deal with it or sell it and try to make the difference from then on.
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Sol_Hero
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Red Ringo
Thanks for the answer.

one more question:

If you're ds is has a crack or something but is still functional can you refund it with a receipt at the store in the box with everything it came with?
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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Sol_Hero
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Red Ringo
Sry for the double posting. For nintendo to send you the shipping label and stuff you have to prove when you bought it right? I'm just gonna make this brief so I can understand : ok if there's a factory defect(cracks)on your ds lite you can call nintendo for a new one or to repair it and they will send you a shipping label but you have to prove you're still underwarranty right? How do you prove you're under warranty? Greatly appreciated if answered.
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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Emerald the level 95 Blaziken


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holyice7
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Ougon no Taiyou
Considering the DS Lite came out less than a year ago (June, I believe), you are still under warranty. Nintendo's guarantee for systems is a year. Just tell them what month you bought it, and they'll send you a label.

Just send yours in, and they'll send it back, repaired, in about a week.
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Sol_Hero
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Red Ringo
Ok..wa wa wa wa wait is everybody who bought the ds lite either close to the date of release or not close still under warranty? I bought mine is July 2006 I think I did then school started I bought Pokemon: blue dungeon. Yeah, if you think about it anybody who bought the ds lite is still under warranty it hasn't been a year since the ds released right? Well what if you made a crack or something in the ds or the top screen breaks off then can nintendo still repair it? Sry for all the questions if it's a bother.
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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Emerald the level 95 Blaziken


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holyice7
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Ougon no Taiyou
For the third time, that crack in the hinge of your DS Lite is considered a factory defect by Nintendo. Call the Customer Service number on the back of your DS Lite.

Here it is, in fact: 1-800-255-3700

Call that number, and you'll get a Nintendo Customer Service Representative. They'll give their name, and ask how they can help you. Tell them what's wrong with your DS Lite. I'm assuming from the way you described it that there is a crack in the hinge of your DS Lite. Tell them that, and ask if you can send it in for repairs. They will offer to send out a replacement DS Lite system immediately, though that requires a credit card number for cost of shipping. If you can't do that, just ask them to send you a shipping label.

Fill out the form that comes with the shipping label carefully in print, and using black ink.

I can't make it any clearer than that.
[|bees.catch(honey)| > |bees.catch(vinegar)|]
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RUN\DOS\RUN
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Sol_Hero
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Red Ringo
Sry once again for the questions. I don't think the crack's on the hinge here are some pics:
there crack is visible so I put a line over where it is as you can see it is quite big and almost at the end
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the crack made the head light go up and made the top screen uneven
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the other side is however unaffected yay!
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this is the front don't think it'll look uneven but it is
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this is the last picture, it is of the back where you might be able to see it is uneven
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so is that still a factory defect???
I'm getting Megaman Star Force Pegasus.

Red's PokePet
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Emerald the level 95 Blaziken


IMG]http://img218.imageshack.us/img218/599/djangotcpokemonkb2.png[/IMG]
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